{"id":114948,"date":"2012-08-09T07:24:26","date_gmt":"2012-08-09T07:24:26","guid":{"rendered":"https:\/\/www.trustedtranslations.com\/?p=114948"},"modified":"2022-02-10T18:14:11","modified_gmt":"2022-02-10T18:14:11","slug":"por-que-un-ejecutivo-de-cuentas-tiene-que-ser-multicultural","status":"publish","type":"blog","link":"https:\/\/www.trustedtranslations.com\/es\/blog\/por-que-un-ejecutivo-de-cuentas-tiene-que-ser-multicultural","title":{"rendered":"Por qu\u00e9 un Ejecutivo de Cuentas tiene que ser multicultural"},"content":{"rendered":"

Los Ejecutivos de Cuentas toman contacto, por correo electr\u00f3nico o por tel\u00e9fono, con clientes de todo el mundo que solicitan servicios de traducci\u00f3n para diversos tipos de industrias. La diversidad de clientes requiere que el Ejecutivo de Cuentas entienda las diferencias entre ellos o, al menos, que las reconozca. Estas diferencias pueden ser culturales, barreras idiom\u00e1ticas o diferencias en el c\u00f3digo de conducta comercial.<\/p>\n

Debido a que por la naturaleza de nuestro trabajo no podemos leer el lenguaje corporal del cliente, es muy importante que respetemos las siguientes pautas a fin de facilitar la venta de un proyecto de traducci\u00f3n y brindar un excelente Servicio al Cliente:<\/p>\n

1.) Reconocer que existen diferencias de culturas y valores:<\/strong> en la diversidad del entorno comercial actual, es fundamental que entendamos que existen diferencias culturales que debemos respetar. Si no las respetamos, es muy probable que perdamos al cliente.<\/p>\n

2.) Estar dispuestos a escuchar:<\/strong> como Ejecutivo de Cuentas, es esencial conocer las necesidades reales de su cliente. Estas necesidades pueden ser de tres tipos: 1) la excelencia en la calidad de la traducci\u00f3n; 2) la rapidez en la fecha de entrega; o 3) el costo total del servicio.\u00a0 No escuchar o no estar alerta a las solicitudes de su cliente puede marcar la diferencia entre la aceptaci\u00f3n (venta) y el rechazo del presupuesto.<\/p>\n

3.) Barreras idiom\u00e1ticas:<\/strong> cuando le hablamos o escribimos a una persona que no es un hablante nativo del idioma ingl\u00e9s, resulta clave que nos adaptemos a su capacidad para hablar o redactar en ingl\u00e9s a fin de evitar todo tipo de confusiones. Hable lentamente para que el cliente pueda seguir la idea y no sienta que intenta hacer alarde de su dominio del idioma ante la falta de conocimientos del cliente.<\/p>\n

4.) C\u00f3digo de conducta comercial internacional:<\/strong> casi todos los pa\u00edses tienen su propio c\u00f3digo de conducta comercial, por lo que es crucial tener conocimientos b\u00e1sicos sobre algunos principios de etiqueta comercial. Los Ejecutivos de Cuenta tienen que asegurarse de estar en sinton\u00eda para las conversaciones telef\u00f3nicas, especialmente cuando tratan con clientes insatisfechos, con quienes la empat\u00eda es la clave.<\/p>\n

Recuerde que todos somos iguales y que para tener m\u00e1s \u00e9xito y disfrutar de nuestro trabajo, es vital ser tolerante, de mente abierta y respetuosos en este entorno comercial multicultural.<\/em><\/p>\n

 <\/p>\n

Art\u00edculo original: Why an Account Manager has to be multicultural<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Los Ejecutivos de Cuentas toman contacto, por correo electr\u00f3nico o por tel\u00e9fono, con clientes de todo el mundo que solicitan servicios de traducci\u00f3n para diversos tipos de industrias. La diversidad\u2026\n","protected":false},"author":101,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[8794],"tags":[8823,10291,10290,10050],"class_list":["post-114948","blog","type-blog","status-publish","format-standard","hentry","category-para-compradores-de-traduccion","tag-diversidad-cultural","tag-ejecutivo-de-cuentas-de-traduccion","tag-entorno-multicultural","tag-venta-de-traducciones"],"yoast_head":"\nPor qu\u00e9 un Ejecutivo de Cuentas tiene que ser multicultural - Trusted Translations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.trustedtranslations.com\/es\/blog\/por-que-un-ejecutivo-de-cuentas-tiene-que-ser-multicultural\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Por qu\u00e9 un Ejecutivo de Cuentas tiene que ser multicultural - Trusted Translations\" \/>\n<meta property=\"og:description\" content=\"Los Ejecutivos de Cuentas toman contacto, por correo electr\u00f3nico o por tel\u00e9fono, con clientes de todo el mundo que solicitan servicios de traducci\u00f3n para diversos tipos de industrias. 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