{"id":113104,"date":"2012-12-06T15:35:58","date_gmt":"2012-12-06T15:35:58","guid":{"rendered":"https:\/\/www.trustedtranslations.com\/?p=113104"},"modified":"2022-02-10T16:59:40","modified_gmt":"2022-02-10T16:59:40","slug":"fournir-un-service-de-qualite-le-mot-dordre-de-trusted-translations","status":"publish","type":"blog","link":"https:\/\/www.trustedtranslations.com\/fr\/blog\/fournir-un-service-de-qualite-le-mot-dordre-de-trusted-translations","title":{"rendered":"Fournir un service de qualit\u00e9 : le mot d\u2019ordre de <em>Trusted Translations<\/em>"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.trustedtranslations.com\/wp-content\/uploads\/2012\/12\/Happy-Business-Man.jpg\" \/>En tant que Gestionnaire de Comptes travaillant au sein d\u2019une agence de traduction, notre objectif le plus important \u00e0 part la vente de <a title=\"Les Projets de Traduction : Un Travail d\u2019\u00c9quipe\" href=\"https:\/\/www.trustedtranslations.com\/fr\/blog\/2012\/11\/09\/les-projets-de-traduction-un-travail-dequipe\">projets de traduction<\/a> est de fournir un service client de <a title=\"L\u2019importance du contr\u00f4le de qualit\u00e9\" href=\"https:\/\/www.trustedtranslations.com\/fr\/blog\/2012\/11\/13\/limportance-du-controle-de-qualite\">qualit\u00e9<\/a>. Pourquoi ? C\u2019est la nature de notre travail. C\u2019est ce que nous faisons. L\u2019industrie des services a souffert au cours des 15 derni\u00e8res ann\u00e9es \u00e9tant donn\u00e9 que beaucoup de postes aient \u00e9t\u00e9 supprim\u00e9s afin de r\u00e9duire les co\u00fbts en raison de la crise \u00e9conomique. Fournir un service client d\u2019exception est devenu plus difficile.<\/p>\n<p>Le service que nous fournissons aux clients est tr\u00e8s vari\u00e9, qu\u2019il s\u2019agisse de l\u2019envoi de devis, r\u00e9pondre rapidement aux questions des clients, ou bien le suivi de leur demandes, et bien plus encore. Si vous disposez d\u2019un client content et <a title=\"La Satisfaction de Nos Clients est Notre Objectif\" href=\"https:\/\/www.trustedtranslations.com\/fr\/blog\/2012\/11\/02\/la-satisfaction-de-nos-clients-est-notre-objectif\">satisfait<\/a>, vous disposerez d\u2019un client fid\u00e8le. Dans le cas contraire, si vous fournissez un service de mauvaise qualit\u00e9, vous prenez le risque de perdre votre client, ce qui g\u00e9n\u00e8rera une perte de chiffres d\u2019affaires \u00e0 long termes. Dans beaucoup de cas, la priorit\u00e9 principale du client est de recevoir un service de traduction peu cher. Cependant si le Gestionnaire de Comptes ne fournit pas le service ad\u00e9quate, il ou elle perdra ce client sur le long terme.<\/p>\n<p>Voici quelques exemples du <a title=\"Le Processus de Vente dans le Secteur de la Traduction\" href=\"https:\/\/www.trustedtranslations.com\/fr\/blog\/2012\/10\/11\/le-processus-de-vente-dans-le-secteur-de-la-traduction\">service<\/a> client que nous fournissons quotidiennement :<\/p>\n<ul>\n<li>Nous r\u00e9pondons imm\u00e9diatement aux demandes de devis.<\/li>\n<\/ul>\n<ul>\n<li>Nous fournissons des devis d\u00e9taill\u00e9s le jour m\u00eame, \u00e0 moins qu\u2019ils ne s\u2019agissent de fichiers complexes ou de sites Internet qui peuvent parfois tarder jusqu\u2019\u00e0 trois jours pour certains cas.<\/li>\n<li>Nous r\u00e9alisons un suivi r\u00e9gulier par t\u00e9l\u00e9phone ou par email.<\/li>\n<li>Nous expliquons au client les diff\u00e9rentes caract\u00e9ristiques des projets de traduction et nous offrons toujours la solution la moins ch\u00e8re.<\/li>\n<li>Nos repr\u00e9sentants rendent \u00e9galement visite aux clients afin de s\u2019assurer que ces derniers soient satisfaits de nos services de traduction.<\/li>\n<\/ul>\n<p>N\u2019h\u00e9sitez pas \u00e0 cliquer sur <a title=\"Devis Gratuit\" href=\"https:\/\/www.trustedtranslations.com\/quote\">Demander un Devis Gratuit<\/a> afin de recevoir un service client de qualit\u00e9 ainsi qu\u2019un devis gratuit.<\/p>\n<p>Version en anglais : <a title=\"Providing good Customer Service is our Goal\" href=\"https:\/\/www.trustedtranslations.com\/blog\/providing-good-customer-service-is-our-goal-2012-12-05.html\">https:\/\/www.trustedtranslations.com\/providing-good-customer-service-is-our-goal-2012-12-05.html<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"En tant que Gestionnaire de Comptes travaillant au sein d\u2019une agence de traduction, notre objectif le plus important \u00e0 part la vente de projets de traduction est de fournir un\u2026\n","protected":false},"author":17,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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