{"id":113353,"date":"2011-09-13T13:15:45","date_gmt":"2011-09-13T13:15:45","guid":{"rendered":"https:\/\/www.trustedtranslations.com\/?p=113353"},"modified":"2022-04-13T18:21:01","modified_gmt":"2022-04-13T18:21:01","slug":"des-clients-satisfaits","status":"publish","type":"blog","link":"https:\/\/www.trustedtranslations.com\/fr\/blog\/des-clients-satisfaits","title":{"rendered":"Des clients satisfaits"},"content":{"rendered":"<p><strong><span style=\"font-size: medium\">Qualit\u00e9 + service client + comptes clairs<\/span><\/strong><\/p>\n<p><strong>Qualit\u00e9 :<\/strong> personne n\u2019investit de l&rsquo;argent (un bien si pr\u00e9cieux dans notre \u00e9conomie actuelle) dans un service qui ne lui est pas utile.<br \/>Rappelons-nous de l&rsquo;attitude avec laquelle nous abordons les diff\u00e9rents produits que nous voyons sur les gondoles de supermarch\u00e9. Cette lampe ne rentre pas notre espace, l&rsquo;autre ne colle pas \u00e0 la couleur de la chambre et une autre est de telle mauvaise qualit\u00e9 que lorsque nous essayons de la mettre en marche \u2026elle fait griller l\u2019ampoule !<br \/>Aucun client ne paie pour quelque chose qui ne lui est pas utilise et encore moins c\u2019est de mauvaise qualit\u00e9. La question de la qualit\u00e9 de service est la base de toute relation.<\/p>\n<p><strong>Service client :<\/strong> qui ach\u00e8terait un service \u00e0 une entreprise o\u00f9 personne ne r\u00e9pond au t\u00e9l\u00e9phone ? Et quand finalement quelqu\u2019un r\u00e9pond, personne n&rsquo;aime entendre la formule \u00e9cul\u00e9e: \u00ab Nous ne pouvons pas satisfaire votre demande dans l\u2019imm\u00e9diat. Laissez nous un message et nous vous rappellerons plus tard. \u00bb Plus tard ? C\u2019est \u00e0 quelle heure \u00ab plus tard \u00bb ? Le portable n&rsquo;est pas la solution \u00e0 cela.<br \/>Soyez toujours pr\u00eat(e) et dispos\u00e9(e) \u00e0 \u00e9couter le client qui appelle lorsqu\u2019il a besoin de quelque chose ou quand il a une requ\u00eate ou une question qui ne correspond pas \u00e0 nos services \u00ab standards \u00bb.<br \/>Il est important de se rappeler que vous ne pouvez pas fournir exactement le m\u00eame service pour tous. Tous les clients n\u2019ont pas les m\u00eames besoins, certains ont des besoins sp\u00e9ciaux auxquels nous avons besoin de nous adapter avec flexibilit\u00e9.<br \/>Dans notre exemple de la lampe, si vous avez une question sur la consommation d&rsquo;\u00e9nergie, y a-t-il un employ\u00e9 aimable pr\u00eat \u00e0 expliquer clairement ce que vous voulez savoir ?<\/p>\n<p><strong>Des comptes clairs<\/strong> : le client connait du prix du march\u00e9 pour chaque service et est dispos\u00e9 \u00e0 payer un prix qui refl\u00e8te la qualit\u00e9 du produit livr\u00e9.<br \/>Avez-vous achet\u00e9 votre lampe au prix le plus bas du march\u00e9 ? Certainement pas. Nous l\u2019avons achet\u00e9e \u00e0 un prix raisonnable qui est ni bon march\u00e9 ni cher et qui r\u00e9pond le mieux \u00e0 besoins sp\u00e9cifiques.<\/p>\n<p>En r\u00e9sum\u00e9 :<br \/><strong>qualit\u00e9 + service client+ comptes clairs = clients satisfaits<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"Qualit\u00e9 + service client + comptes clairs Qualit\u00e9 : personne n\u2019investit de l\u2019argent (un bien si pr\u00e9cieux dans notre \u00e9conomie actuelle) dans un service qui ne lui est pas utile.Rappelons-nous\u2026\n","protected":false},"author":8,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[7651,7582,7661,7607],"tags":[],"class_list":["post-113353","blog","type-blog","status-publish","format-standard","hentry","category-pour-traducteurs","category-services-de-traduction","category-tarifs-de-traduction","category-traduction-professionnelle"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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